If the ice maker in your LG refrigerator has started playing up – you might be thinking about resetting it. But before you do, read on to find out when it’s OK to do a reset, how to do it, and when a reset would be ill-advised.
Basic Troubleshooting – Do This First!
Before resetting your LG ice maker, you should try these quick troubleshooting ideas first since a reset is recommended by LG only as a last resort.
- If you’ve recently installed or relocated your fridge – give it 24 hours to settle in
- Check the freezer temperature is at or below -20°C / -4°F
- Follow the water line from the fridge to the mains connection – make sure it’s not leaking and there aren’t any kinks in the line
- Check the ice maker is turned on
When to Reset Your LG Ice Maker
Resetting your LG ice maker should only be a last resort – when there’s no ice being produced, and you’ve already tried other troubleshooting ideas.
You also need to be careful not to reset more than once a day, as it can cause water to overflow, jammed ice, or, worst case – permanently damage your ice maker and leave you with a hefty repair bill.
How to Reset LG Refrigerator Ice Maker
Check the ice maker is ON, then find and press the TEST or TEST/FILL button on the ice maker until it starts churning. The reset button is usually on the left hand side but may be recessed and require a paperclip to access.
How to Reset LG Ice Maker With New Twist/Flex Tray
- 1. Find the ON/OFF button on the left side of the ice maker, and make sure it’s ON.
Note: If it’s off – turn it on and give the fridge 24 hours to start producing ice
- 2. Find, press and hold the TEST/FILL button until you hear movement in the ice maker
How to Reset LG Ice Maker With Old Twist/Flex Tray
- 1. Remove the ice bucket using the handles
- 2. Find the ON/OFF button on the front of the ice maker, and make sure it’s ON.
Note: If it’s off – turn it on and give the fridge 24 hours to start producing ice
- 3. Grab a towel and place it where the ice bucket should be
- 4. Find and press the TEST button on the bottom left of the ice maker until you see the ice maker moving
If this hasn’t worked, you’ll need to reset the ice maker manually with the next steps.
- 5. Hold the ice maker and shake it 2-3 times in an up/down motion – you should be firm but gentle.
- 6. Replace the ice bucket and turn the whole refrigerator off at the mains power for at least 30 seconds.
- 7. Turn the refrigerator back on.
- 8. Try steps 3 and 4 again.
How to Reset LG Ice Maker With Heater/Custom Cube
- 1. Find the ON/OFF button on the front left of the ice maker, and make sure it’s ON.
Note. If it’s off – turn it on and give the fridge 24 hours to start producing ice.
- 2. Remove the ice bucket using the handles.
- 3. Grab a towel and place it where the ice bucket should be.
- 4. Find a thin piece of metal – a straightened paper clip is perfect!
- 5. Locate the test button on the front left of the ice maker, it’s a small hole around ¼ inch in size – and use the paper clip to press it for 2-3 seconds.
- 6. Check that the ice maker has started moving.
If this hasn’t worked, you’ll need to reset the ice maker manually with the next steps.
- 7. Hold the ice maker and shake it 2-3 times in an up/down motion – you should be firm but gentle.
- 8. Replace the ice bucket and turn the whole refrigerator off at the mains power for at least 30 seconds.
- 9. Turn the refrigerator back on.
- 10. Try steps 5 and 6 again.
How To Do A Hard Reset
A hard reset is the easiest way to reset your LG refrigerator (and fix most problems). This is done by turning off the appliance at the mains power for 30 minutes, then turning it back on.
Tip: Remember to keep your refrigerator doors closed for the duration to keep your contents fresh!
If this hasn’t resolved your issue, don’t worry – just run through the troubleshooting below.
LG Ice Maker Reset Not Working
If you’ve tried to reset your LG ice maker with the instructions above and completed a hard reset, but there’s still no ice, it could be for a number of reasons.
We’ll go into these below with some suggestions on how to fix it or where it may be a better idea to call an appliance technician.
The Refrigerator is New, or Has Just Been Turned on
Your LG refrigerator will need some time to bring itself to life. If your refrigerator is new, it might just need a while longer to settle in.
How to fix
Your ice maker will need 24 hours to start generating ice. This will give it time to pull in the water and cool itself down enough to freeze the ice.
You should throw away the first 3 batches/30 cubes as this will ensure the ice cubes are made from clean and filtered water.
The Refrigerator Doors Aren’t Closed Properly
If the doors to the refrigerator aren’t closed properly, the ice maker may not make or dispense ice.
How to fix
It might not be obvious that the doors aren’t shut right, so double-check these things:
- Ensure there’s nothing resting against the side walls of the refrigerator at the front that may be preventing the doors from closing
- Check the door seal is closing properly all the way around – you can do this just by running your finger along, or try trapping a bit of paper in the seal to make sure it’s closed
The Refrigerator is Overfilled
If your fridge or freezer compartments are filled to maximum capacity, this can restrict airflow within the appliance and have a few undesirable consequences.
It will be harder for the refrigerator to stay at the set temperature, and this can cause slow ice production.
How to fix
Make sure there’s space between items in your refrigerator and freezer, that it isn’t packed to the brim, and that there’s no obvious ice or frost build-up.
This can not only help your ice maker to produce more ice, but it will also lower your energy bills as well as improve the lifespan of your LG refrigerator.
The Fridge Isn’t Level
This may seem pedantic, but if your fridge isn’t leveled, it can cause all sorts of problems – including lack of or deformed ice.
How to fix
You’ll need to look out your spirit level and a Phillips screwdriver for this one, but it’s not too technical. Your fridge will have leveling feet at the front, potentially tucked behind a cover which will need to be unscrewed and removed. If you’re struggling to find them, look for your owner’s manual.
There will be one foot on each side, which is adjusted using a flat-head screwdriver. It doesn’t matter which side you start with but turn clockwise to lower or anticlockwise to raise that corner of your fridge.
Check back in with your spirit level and adjust until the fridge is level side-to-side and front-to-back.
The Child Lock is on
On your control panel, you should see a button called ‘Child Lock’, which has a padlock symbol directly below it.
If this button is lit up, it means the Child Lock is active – and you’ll not be able to use any of the other buttons on the control panel, including the dispenser and ice maker.
How to fix
To turn the Child Lock off, simply press the ‘Child Lock’ button for 3-5 seconds or until the backlight goes off.
On some models, you may have to keep the button pressed down for longer – but the important thing is that the backlight turns off.
If your control panel is completely unresponsive, you can reset it by turning the refrigerator off at the mains power for 5 minutes before turning it back on and trying again.
If this doesn’t work, you can check your user manual. If you’ve lost it, take note of the model number and search for it here.
The Water Filter Has Expired and Needs to Be Replaced
To identify whether the water filter is the main culprit for your problems, you can first remove it – and test whether the ice maker works without the filter in place.
If ice is made without the filter, then this is most definitely the problem – and you’ll need to replace the filter.
How to fix
If the water filter is faulty, you’ll need to source a new one and look to have it replaced. This is a task you’ll have to repeat every 6 months to keep your refrigerator from developing error codes.
You’ll need to source the part, and it’s recommended that you use a genuine one – these can be purchased directly from LG.
There are many types of filters available designed for different models, so check what’s currently installed or in your owner’s manual to make sure you get the right one.
Your Freezer Temperature is Set Too Low
If your freezer temperature is too low (or too high) it can affect the production of ice and cause problems with the functioning of your LG ice maker.
How to fix
If your freezer temperature is set lower than -20°C / -4°F, you should change the settings.
It can take 2-3 hours for the new settings to take effect, or longer if you have an older model.
Once your refrigerator and freezer report the new temperatures, you can test your water dispenser to see if this has fixed the problem.
When to Call a Technician
As promised, we’re now at that part of the article. Suppose you’ve tried all the above and everything is in order. In that case, you may have a deeper routed electrical or mechanical problem that needs expert assistance from an appliance technician.
If your LG refrigerator is still under warranty, then you can contact your retailer or LG directly and arrange the repair through them.
FAQs
Where is the reset button on my LG ice maker?
The reset button is usually on the left hand side but may be recessed and require a paperclip to access.
How do I manually reset my LG ice maker?
Turn the refrigerator off at the mains power for at least 30 seconds, then turn it back on.
Why is my LG ice maker not making ice?
There are numerous reasons, from an expired filter to jammed ice or a leak in the water line. Run through our troubleshooting to find out why and how to fix it.
How do you reset the freezer on an LG refrigerator?
Turn the refrigerator off at the mains power for at least 30 seconds, then turn it back on.
